Shipping Within Australia
We only trade on the basis set out below and by using this website you agree to accept all these terms and conditions.
All cowhide rugs are shipped within Australia free of charge.Certain remote destinations may be too costly to ship to and we reserve the right to quote on a freight forward basis or refund in full if you do not want to proceed.So far this has never happened!
We do leave deliveries outside your door but then it is your responsibility if the goods are stolen & we will not enter into any discussion about compensation.This is a commonplace delivery method.
We deliver to PO Boxes and addresses anywhere in Australia and need access to properly deliver your order.We cannot deliver to gated communities or inaccessible farm roads.All we need is a deliverable address and we will get it there.Our delivery service is the best we have found and they do a great job for over fifteen years now.
Anticipated delivery times are 5-10 working days from receipt of payment.
We process your order as soon as it is received and once dispatched no cancellations will be accepted.
We use the best delivery process we can find and if there are delays in delivery outside our stated times this will not be grounds for any claims of any sort including cancellation or refunds.
You will receive a tracking number so you can track your delivery once it is dispatched through our delivery partners.
On some items such as cushions and small rugs we do charge delivery fees.
Please ensure you enter the correct address details as we will not consider any claims resulting from incorrect addresses.
Our system automatically uses the details you provide to address all freight labels.If goods are returned to us because of your error,we will charge a $50 return fee to cover the additional freight costs & handling.We really want to deliver to you.
In the event of any order being misplaced we raise a query with the deliverer on your behalf.This can take time as they try to track the missing parcel.Our policy is to replace the goods for you once the investigation is finalized if the goods have gone missing.This is a very rare occurrence and we will do everything to resolve undelivered shipments.
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Shipping Overseas
Shipping is available outside of Australia, however online purchasing is only configured for Australia at this time.
We have set up to ship to Continental USA through our sister site cowhiderugsus.com.Please view our select product offering there and all prices are quoted in US Dollars
If you would like to purchase our products and you live elsewhere, please contact us with your order and address details, and we will provide a quotation for shipping options and costs.Orders placed by overseas buyers online despite this advice and then cancelled due to change of mind, will incur an AUD$50 fee to cover selling costs & fees charged by our payment platform providers.Refunds will only be processed after cleared funds are received against the initial order.
Returns Policy
Cowhide Rugs takes pride in delivering good products to our customers and if you are not satisfied with the quality of the product you receive just contact us by email within 48 hours of receiving the goods and we will listen to your concerns and if they are valid we will come up with a solution.This does not cover change of mind based on either colour or size.This is based on quality only.
When you chose a hide we try to deliver within the range of colouring the natural product has.Each hide is totally different in patterning,size and also colour mix.Our photos represent the general colouring only but variations do exist.For instance Black can have undertones of brown,Tropical & Tri Colour are totally varied and the mix of colour can vary from the hide illustrated quite widely.The amount of brown varies in both the Spotty & plain Brown & White hides
We are in the business of delivering good quality and will not exchange purely based on colour variations and want you be aware of this before buying.
Outside this 48 hours of reciept .no returns will be entertained.
Natural products simply come with variations and these are part of their charm.
Cowhide is a natural product there will be imperfections in each hide and these include barb wire marks that show as contrast lines,tick bites that look like round marks,brands from the farms themselves and even sewing and the occasional patch at the back.During tanning the hides sometimes get cut and these are then repaired at the tanneries.These are acceptable feature on these products and not a reason for a return.
Please note we make it very clear that the Craft Cowhides include holes and imperfections specific to this quality and these are sold on this basis at a lower price.If you prefer higher quality we suggest the Brasilian Cowhides which are thicker and do not have holes but natural features
In the event of us agreeing to a refund due to quality reasons we will send you a shipping label
Please note: In the event of any other reason for a return being agreed on,you will have to pay the delivery costs back to our premises.
The refund will be sent to you on receipt of the goods purchased in good condition back to our premises. No refund will be made until the goods are received back to our warehouse, nor will any refund be processed if the goods are damaged & we will have to charge return fees if you want it sent back to you.
Our real aim is to deliver good product and have satisfied customers for everything we deliver.
We do not accept returns unless this procedure is followed and any goods that become lost in transit without agreement will be your responsibility solely .We suggest you insure return parcels against any losses as we are not liable for your goods in these circumstances.
We will credit the account you used to originally pay for the purchase once the goods are processed less any shipping costs.If they are not in good order we will not refund and you will be responsible to pay the return fee if you want them back.
We like happy customers and will always try to listen to any feedback so we can improve our service.
We reserve the right to amend these terms without notice and purchasing through our website signifies your acceptance of these terms in their entirety.
LEATHER BAGS
Leather Bags are the latest addition to our ranges and have their own characteristics.
These are handmade products and the variations in the leather can affect the colour of the finished product.
We try to capture the true colouring on our website but depending on your screen settings the colour depiction can vary slightly.
Variation in colour will not be acceptable as a reason for exchange.
Leather also has imperfections like marking in the hides used and this sometimes appears in the type of product we are offering.
If you are unhappy with any bag you receive from us,please contact us by email using our contact page and we will reply to you promptly and try to resolve any issues.We prefer happy customers rather than dissatisfied ones and this is the basis we try to do business always.
FAUX COWHIDES
Our Faux Cowhides are hand trimmed in production and width and length can vary up to three cm per side.These are not simply printed but go through a finishing process and these tolerances are to be expected and not reason for cancellation or return.
FLOOR COVERINGS
We source floor coverings all over the world for you and want to deliver good product all the time.We hold stock in Australia If any product does not meet your expectations please contact us and we will try our best to resolve any issues quickly.This must take place within 48 hours of receiving the goods otherwise no claims will be considered.
We will not accept returns based on size, colour or change of mind.Computer screens vary in how they present colouring and whilst we do try to use good images, your screen and the lighting in your home can impact colour effects.
Many of our products are handloomed and there can be variances in size of up to 5%.This is not an acceptable reason to return and the handmade production is part of the charm of the ranges.Many of our ranges are machine made too.
Delivery is Free to major towns throughout Australia and if the freight costs are too high we will contact you and request a small delivery fee.
If this is not acceptable we will refund you in full immediately.
We cannot deliver to PO Boxes due to the size of this product range.
We carry large stocks of everything but in the event of us being out of stock of an item you order we will contact you with the earliest shipping date.If this is not acceptable to you.We will refund your money to the account you purchased it through.This only takes a few days from agreement.
Measure the area you are placing the rug in and you will not make errors in sizing either.
We have a guide How to buy a Floor Rug and this will guide you through the process.
We cannot accept cancellations once the order has been processed as our shipping process is efficient.Goods in transit cannot be returned.It is simply not possible