Shipping Within Australia
All cowhide rugs are shipped within Australia free of charge.Certain remote destinations may be too costly to ship to and we reserve the right to quote on a freight forward basis or refund in full if you do not want to proceed.So far this has never happened!We can leave deliveries outside your door but then it is your responsibilty if the goods are stolen & we will not enter into any discussion about compensation.
We deliver to PO Boxes and addresses anywhere in Australia and need access to properly deliver your order.We cannot deliver to gated communities or inacessable farm roads.All we need is a deliverable address and we will get it there.Our delivery service is the best we have found and they do a great job for over ten years now.
Anticipated delivery times are 5-10 working days from receipt of payment.
On some smaller items we do charge delivery fees like cushions and Ugg Boot sales under $100.
Please ensure you enter the correct address details as we will not consider any claims resulting from incorrect addresses.
Our system automatically uses the details you provide to address all freight labels.If goods are returned to us because of your
error,we will charge a $50 return fee to cover the additional freight costs & handling.
We really want to deliver to you.
Shipping Overseas
Shipping is available outside of Australia, however online purchasing is only configured for Australia at this time. If you would like to purchase our products and you reside outside of Australia, please contact us with your order and address details, and we will provide a quotation for shipping options and costs.Orders placed by overseas buyers online despite this advice and then cancelled due to change of mind, will incur an AUD$30 fee to cover selling costs & fees charged by our payment platform providers.Refunds will only be processed after cleared funds are received against the initial order.
Returns Policy
Cowhide Rugs takes pride in delivering good products to our customers and if you are not satisfied with the quality of the product you receive just contact us by email within 48 hours of receiving the goods and we will organise a refund for the cost of the rug after its return.This does not cover change of mind based on either colour or size.This is based on quality only.
When you chose a hide we try to deliver within the range of colouring the natural product has.Each hide is totally different in patterning,size and also colour mix.Our photos represent the general colouring only but variations do exist.For instance Black can have undertones of brown,Tropical & Tri Colour are totally varied and the mix of colour can vary from the hide illustrated quite widely.The amount of brown varies in both the Spotty & plain Brown & White hides
We are in the business of delivering good quality and will not exchange purely based on colour variations and want you be aware of this before buying.
Natural products simply come with variations and these are part of their charm.
Please note that as cowhide is a natural product there will be imperfections in each hide and these include barb wire marks that show as contrast lines,tick bites that look like round marks,brands from the farms themselves and even sewing and the occasional patch at the back.During tanning the hides sometimes get cut and these are then repaired at the tanneries.These are acceptable feature on these products and not a reason for a return.
In the event of us agreeing to a refund due to quality reasons we will send you a shipping label
Please note: In the event of any other reason for a return being agreed on,you will have to pay the delivery costs back to our premises.
The refund will be sent to you on receipt of the goods purchased in good condition back to our premises. No refund will be made until the goods are received back to our warehouse, nor will any refund be processed if the goods are damaged & we will have to charge return fees if you want it sent back to you.
Each range of product we sell has slightly different delivery,overseas and exchange policies
applied due to varied nature of the range we offer.
We try to make these as clear as possible by range and our real aim is to deliver good product and have satisfied customers for everything we deliver.
Ugg BootDELIVERIES
We process your order as soon as it is received and once despatched no cancellations will be accepted.
You will receive a tracking number so you can track your delivery once it is despatched through our delivery partners.
Normally delivery can take up to 10 days from ordering depending on where you are located.
In the event of any order misplaced we raise a query with the deliverer on your behalf.This can take time as they try to track the missing parcel.Our policy is to replace the goods for you once the investigation is finalized if the goods have gone missing.This is a very rare occurrence and we will do everything to resolve unreceived deliveries.
SHIPPING Ugg Boots OVERSEAS
At this stage we are not accepting orders for overseas shipment.
Ugg Boots are a generic term used to descibe these shoes in Australia and our product is Australian made by an experienced Australian factory not imported .You cannot get more real than that.
RETURNS POLICY
We guarantee the quality of the product we sell and if you are not happy with the quality of an item you receive,please contact us first through the contact form.We will assess if the concern is valid & will usually ask you to send us photos.If the product does have a defect we will offer you a replacement or full refund based on our professional assessment.All goods carry a three month warranty.
We do not accept returns unless this procedure is followed and any goods that become lost in transit through just sending them back without agreement will be your responsibility solely .We suggest you insure return parcels against any losses as we are not liable for your goods in these circumstances.
This should be done within seven days of receiving the goods.
Outside this period no returns will be entertained.
The boots must be unworn and in their original packaging.
Change of mind on colour or size is not an acceptable reason to return goods and we ask you to choose carefully please.Refer to our size chart to order the correct size
Once a return is accepted we will ask you to send it back to our warehouse and send you a shipping label.Refunds will only be processed once the goods are returned and will be less the cost of return cartage.
We will credit the account you used to originally pay for the purchase once the goods are processed less any shipping costs.If they are not in good order we will not refund and you will be responsible to pay the return fee if you want them back.
Irregularities in colour and texture in the sheepskin is not grounds for changeover or cancellation as these are natural characteristics in the sheepskin.
Discolouration of the sheepskin from dies in clothing is also not an acceptable reason for exchange or cancellation.
We use the best delivery process we can find and if there are delays in delivery outside our stated times this will not be grounds for any claims of any sort including cancellation or refunds.
We like happy customers and will always try to listen to any feedback so we can improve our service.
We reserve the right to amend these terms without notice and purchasing through our website signifies your acceptance of these terms in their entirety.