Shipping Within Australia
All cowhide rugs are shipped within Australia free of charge.Certain remote destinations may be too costly to ship to
and we reserve the right to quote on a freight forward basis or refund in full if you do not want to proceed.So far this has never happened!We can leave deliveries outside your door but then it is your responsibilty if the goods are stolen & we will not enter into any discussion about compensation.
Anticipated delivery times are 5-10 working days from receipt of payment.
Shipping Overseas
Shipping is available outside of Australia, however online purchasing is only configured for Australia. If you would like to purchase our products and you reside outside of Australia, please contact us with your order and address details, and we will provide a quotation for shipping options and costs.Orders placed by overseas buyers despite this advice and then cancelled due to change of mind, will incur an AUD$30 fee to cover selling costs & fees charged by our payment platform providers.Refunds will only be processed after cleared funds are received against the intial order.This is not to avoid settling quickly but as a security measure against fraudulent activity.
Returns Policy
Cowhide Rugs takes pride in delivering good products to our customers and if you are not satisfied with the quality of the product you receive just contact us by email within 48 hours of receiving the goods and we will organise a refund for the cost of the rug after its return.This does not cover change of mind based on either colour or size.This is based on quality only.
Please note: We require that the customer arrange and pay for the return of the cowhide rug to our premises in Sydney.
The refund will be sent to you on receipt of the goods purchased in good condition back to our premises. No refund will be made until the goods are received back to our warehouse, nor will any refund be processed if the goods are damaged & we will have to charge return fees if you want it sent back to you. We require that the goods be received within 7 days of your intial receipt.